"RMSSOAuthenticator error, failed to load IDP configuration" error
sumancology
New Altair Community Member
I am trying to install RM AI Hub 9.8 on a linux server using the docker-compose system. I cannot get pass the "RMSSOAuthenticator error, failed to load IDP configuration" error. The generic documentation provided in the docker are not very helpful. Can anyone point me to a sample (.env) and (docker-compose.yml) files that I could modify. I am using PostgreSQL
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Answers
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Hi,if you are a customer or partner please message your customer success or partner manager. We are of course happy to support you directly.Best,Martin0
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Can anyone offer any suggestions to resolving the "RMSSOAuthenticator error, failed to load IDP configuration" error? I have tried RM customer service several times for help, each time they direct me back to the community forum. I am wondering if this is a software issue. Has anybody faced this issue when installing RM AI Hub on linux server?0
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Hi @sumancology,
this is an error coming from the authentication component (Keycloak) and RM Server not working together correctly. I see this from time to time when restarting the deployment (e. g. after a Docker software update or a server restart).
I don't know a fool-proof way to fix it but here are some hints:
"docker-compose logs -f rm-keycloak-svc" will tell you if Keycloak is running properly. In my case it was sometimes hanging in a restart loop.
You might be able to successfully stop rm-keycloak-db-svc and rm-keycloak-svc and start them later. Also try with the other components, e. g. rm-proxy-svc, rm-server-svc.
After starting the entire deployment it is normal to wait a few minutes until everything is in place.
Regards,
Balázs
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Altair Employee